Alternative dispute resolution (ADR) has become an established alternative method to litigation in solving disputes in many western jurisdictions. Online dispute resolution (ODR), the application of ICT in ADR has become a new and enhanced technique for dispute resolution. Most current ODR projects have been developed in the area of e-commerce. In this paper we discuss the emerging field of ODR research, point at some challenges for technology and outline strategies we have and are developing for supporting ODR including an integrated environment for supporting ODR and the use of trade-offs and compensation strategies for providing negotiation support.
Zhang, Wusheng; Zeleznikow, John; and Vries, Berend, "Online Dispute Resolution: The Benefits Of Enhancing Alternative Dispute Resolution Through The Use Of Internet Technology" (2004). ACIS 2004 Proceedings. Paper 79.