Fundamental differences exist in the views of technology held by IT professionals and users, creating a gap between the two groups. This gap creates obstacles in information system design and development through communication difficulties and misunderstandings. In order to explore this, a Gap Model has been developed to examine the nature of the differences and the relationship between these differences and technology acceptance and information system success. This paper presents the Gap Model and preliminary findings from an initial set of interviews.
Potter, Leigh, "Investigating the Gap Between IT Professionals and Users" (2004). ACIS 2004 Proceedings. Paper 68.