Joint Service Provision (JSP) offers the potential to improve organisational effectiveness through the provision of services jointly to groups of organisations rather than individually. Drawing upon, and extending, existing research in outsourcing this paper seeks to develop a framework to guide the development of JSP. As an initial empirical test of the framework an exploratory case study of a franchise system, which prima facie would appear to be an ideal context for JSP, is presented.
Borman, Mark, "Developing a theoretical framework for joint service provision (JSP)" (2004). ACIS 2004 Proceedings. 41.