This paper analyzes benefits and key project success factors from sixty enterprise system implementations discussed by senior implementation-project managers in some of the world’s largest corporations at the June 2003 Sapphire conference. The contributions of this paper are (1) insight into the nature of the benefits that organizations achieved from their investments in enterprise systems, ranked by frequency with which they were mentioned, (2) the lessons senior managers have learnt as they implemented the software, again ranked by frequency with which they were mentioned, and (3) the preliminary model explaining how key success factors influence benefits from ES use.
Yang, Song and Seddon, Peter, "Benefits and Key Project Success Factors from Enterprise Systems Implementations: Lessons from Sapphire 2003" (2004). ACIS 2004 Proceedings. Paper 27.