Process improvement can be utilised as a business strategy for best practice transfer, to develop personal learning and to provide contextual basis for the dissemination of “right information to the right decision maker at the right time”, thus creating the right conditions for new knowledge to be created and managed. In a quest for organisational improvement, an implicit assumption is that it is essential to have new ideas that motivate organisational improvement. Such new ideas will not by themselves create a new learning organisation. Without accompanying changes in the way work is performed, only the potential for improvement exists.