Australian municipal councils recognize the need to use the Internet to deliver information and services. The move to eGovernment has been prompted both by local government reform and pressure from controlling State governments. Only recently, however, have there been more significant moves towards local eGovernment. This research paper reports on the progress local governments in Victoria, have made towards electronic service delivery. The paper provides a background to types of electronic information and services provided by local government and the stages of electronic maturity. The research found that although the web sites of Victorian municipal councils provide far more information and services than they did two years ago there still is a heavy focus on governance issues.
Shackleton, Peter; Fisher, Julie; and Dawson, Linda, "Town hall eGovernment: a study of local government electronic service delivery" (2003). ACIS 2003 Proceedings. Paper 88.