Communication technologies reduce the need for a physical presence. This paper presents preliminary findings from a study undertaken to explore whether videoconferencing can be classified as a successful method for e- collaboration both within an organisation, and with business partners between organisations. Results indicate that perceptions of users such as non-verbal cues, and audio-visual capabilities of the technology such as symbolic information are important indicators of videoconferencing as an effective communication channel. To increase adoption rates factors of training and awareness need to be considered. Electronic communication has changed the way work is undertaken, videoconferencing has the potential to change the way collaboration is undertaken.
Hol, Ana and Lawson, Robyn, "Evaluation of Videoconferencing as a Potential Communication Channel for E-Business" (2003). ACIS 2003 Proceedings. Paper 69.