This paper discusses how interpersonal conflict between IS developers and clients can disrupt IS projects. It is suggested how potential problems can be avoided by getting the ‘soft’ factors right which can lead to improvements in information systems development (ISD) processes. However little is being done in most organisations to review success from this perspective. Measurement of ISD quality tends to favour the product rather than the human drivers that influence the development of the product. Several ideas are put forward that can be used to resolve conflict and to better involve stakeholders in the ISD process.
Lamp, John; Altmann, Graeme; and Hetherington, Timothy, "Functional Group Conflict in Information Systems Development" (2003). ACIS 2003 Proceedings. Paper 64.