Over the last few years, companies have scrambled to get their commercial websites up and running, but have seen the intranet as being a space where they can put information, without worrying about making it user friendly or even useful. This paper describes a piece of introductory research which set out to discover how much emphasis a small, a medium and a large organisation were placing on their Intranet. The resultant interviews highlight some of the issues that can then be used to provide a set of guidelines for best practice in Intranet design.
Stoney, Sue, "Intranet Usability and Design" (2003). ACIS 2003 Proceedings. 55.