This research will examine the risks and issues facing Information Technology (IT) companies in fulfilling their obligations in an IT outsourcing contract, and how these can be managed to achieve the desired outcome for all parties. The focus is on the business processes an IT company needs to successfully deliver the services it has contracted to supply together with the risks and issues facing the outsourcing supply company in successfully implementing these processes.
Ricardo, Bruce and Toleman, Mark, "Outsourcing IT: Views from the Vendor’s Side" (2003). ACIS 2003 Proceedings. Paper 38.