One of the defining properties of a project is that it has a definite start and a definite end, yet perceiving IT projects autonomously may actually contribute to their suggested low rates of success. A post implementation review (PIR) empowers us to make better decisions in future projects by using the lessons learnt from another. The process by which these lessons are captured might be described as a practical application of knowledge management (KM) principles. Using the experiences gained from a failed multi-national IT project, we will discuss how project knowledge can be captured and incorporated for use within a post implementation review, in order to increase the likelihood of success in future projects.
Jewels, Tony; Baker, Jason; and Underwood, Alan, "Post Implementation Reviews – A Means of Applying Knowledge: Lessons from a failed project" (2003). ACIS 2003 Proceedings. Paper 34.