The Smart Internet Cooperative Research Centre aims to produce Internet technologies that are scaleable, intelligent and user friendly. Alongside four technology programs, a key research innovation of the SITCRC is the User Environment program aimed at ensuring technology outputs are user-centred and market focused. A challenge for researchers in this program is to ensure a user focus in the discovery phase of technical research where technologies and their functionalities are as yet poorly defined. This paper reports on the development of a methodological approach called Discovery UCD that is useful for researchers attempting UCD outside purely product focused corporate environments.Abstract paragraph
Singh, Supriya; Burke, John; Turner, Paul; and Castro, Maurice, "The Discovery Phase of User Centred Design: Putting Users First in the Design of Smart Internet Technologies" (2003). ACIS 2003 Proceedings. Paper 101.