There is an increasing interest amongst governments around the world in the potential for delivering government services on the WWW. While there are examples of substantial transition to electronic service delivery in some sectors in some countries, it is generally accepted that most government services have failed to evolve from enhanced information- based web pages. This is particularly true of the local government sector in Australia despite numerous policies and hopeful deadlines imposed by state and federal governments. This research in progress studied the current status of local government electronic service delivery. The results revealed little progress in the transition to electronic service delivery in most areas of local government. In an effort to enhance their websites, local governments have started to creep into the areas of e-Democracy and e-Governance suggesting that a linear maturity model of e-Service delivery may not be appropriate for the local government sector.
Shackleton, Peter, "The Evolution of Local Government Electronic Services in Victoria" (2002). ACIS 2002 Proceedings. Paper 83.