The post implementation period of an ERP implementation in an Australian manufacturing organisation is examined with the aim of understanding and explaining the business consequences that occurred. The description of the case is followed by an analysis using the structurational model of technology. The radical change in the way users needed to understand the business in terms of the new system, coupled with insufficient training and support post implementation, and user resistance to change, impacted on the benefits the organisation gained from the system.
Staehr, Lorraine; Shanks, Graeme; and Seddon, Peter, "Analysing ERP Use with the Structurational Model of Technology" (2002). ACIS 2002 Proceedings. Paper 7.