This paper examines the continuity planning practices within two ISPs, and suggests the need for a paradigm shift in continuity planning for businesses in information industries, like Internet Service Providers. Instead of the standard risk management and disaster planning carried out by business, information industries need to focus on never failing to provide continuous service.
Springer, Matthew and Spencer, Su, "Paradigm Shifts in Continuity Planning" (2002). ACIS 2002 Proceedings. Paper 65.