This paper reports a single case study that examined how managers from a public sector organisation supervised their office-based staff who also worked one or two days at a telecentre. Semi-structured interviews were conducted with four managers to examine the issues and concerns they have when managing their respective teleworkers. In particular, we also examined the applicability of the Pearlson and Saunders’s Age of Paradox theoretical framework in this context. Preliminary results appear to negate two of the paradoxes suggested by Pearlson and Saunders. Implications of the findings for practice and research are discussed.
Chan, Shirley and Yoong, Pak, "Managing Teleworkers at a Telecentre: an examination of the Age of Paradox theory" (2002). ACIS 2002 Proceedings. Paper 55.