After the recent “dotcom meltdown”, many organisations now appear to be re-evaluating their e-Commerce ventures. Similarly, some firms are exhibiting healthy business operations. E-Commerce evaluation remains an important but difficult issue. The application of these evaluation methods may assist in correcting system behaviour and improving future performance. These methods receive considerable attention in the literature, and debate surrounding their efficacy continues. This paper argues that, despite the apparent differences between conventional information systems and newer e-Commerce systems, e-Commerce evaluation should fall within the context of more traditional IS evaluation. However, this evaluation may be best conducted before and after system adoption. The paper discusses perspectives for undertaking such evaluation, and proposes valuable avenues for further research in the area.
Cappuccio, Carlo; Goode, Sigi; and Lodhia, Sumit, "Ex-ante and Ex-post Ecommerce Evaluation: current status and directions for future research" (2002). ACIS 2002 Proceedings. Paper 35.