As with e-Business, e-Government requires major business process change and this paper examines this process in the context of an e-Government initiative utilising the Internet to provide extended services. The study looks at an online strategy project at Legal Aid in Western Australia. This paper begins with an overview of e-Government and the WA Government context, and then discusses the research model and methodology. It gives a background to the case and analyses the change management process against a comprehensive model of business process change. The paper concludes with some lessons learned and future directions for research in this area.
Robins, Greg, "Evaluating the Process of Effective Business Change through e-Government: a case study" (2002). ACIS 2002 Proceedings. Paper 33.