ERP success is becoming critical for universities as at least 85% of Australian universities are adopting at least one module of an ERP system (Beekhuyzen et al., 2002). This paper explores whether ERP systems enable knowledge management activities to occur in a university environment. The knowledge management processes identified in the theoretical framework are mapped to the ERP processes in the university environment. The influence of the organisational/ social enablers on the ERP processes is also discussed. This research was an emergent issue from a larger project. It suggests that knowledge management activities can and, in this case, do exist in a university ERP environment and that the enablers can be an influencing factor. Universities can benefit from understanding and fully utilising their knowledge management activities to improve data access, storage and dissemination of the existing knowledge that exists within the ERP environment.
Beekhuyzen, Jenine and Gasston, Jennifer, "ERP and Changing Work: knowledge management in practice" (2002). ACIS 2002 Proceedings. Paper 32.