Online privacy policies are important mechanisms for informing consumers about the level of information privacy protection afforded when visiting websites. To date, societal mechanisms and technologies have been the focus of attempts to improve the quality and effectiveness of these policies. Little attention, however, has been given to the development and use of organisational measures for this purpose. We present findings from an empirical study, including a set of organisational guidelines for effective online privacy policies, which extend the research base in this area and, more immediately, will assist companies concerned about the impact of privacy concerns on consumer web usage.
Lichtenstein, Sharman; Swatman, Paula; and Babu, Kanchan, "Effective Online Privacy Policies" (2002). ACIS 2002 Proceedings. Paper 27.