This paper presents the results of an exploratory case study into knowledge management within an organisation. Using a theoretical framework as a guide to research and analysis, the case study looked the knowledge processes of generation, codification and utilisation, and the effects that different corporate sub-systems have on the knowledge processes, as well as KM efforts as a whole. The results have led to the identification of areas requiring extra investigation that will be explored in future research.
Freke, Vanessa, "Knowledge Management: Results from an Exploratory Case Study" (2001). ACIS 2001 Proceedings. Paper 30.